Support and How-to Guides

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RECENT SUPPORT UPDATES

Issue: "no information" on guide, EPG/Playlist will not load.
Resolution: Remove old playlist, Add back playlist with new server address.
New server address will be: line.tx-4k.com

TEXAS RELAY SERVERS ARE NOW ONLINE!

NOTE: We will be deleting your current playlist. Be sure you have a copy of your username, password, and any favorites you may have saved BEFORE you continue. Taking a photo with your cell phone is the best way to save the information.

> How to find account details: Within Tivimate, Settings>Select playlist, Select First option, circle with a check> Xtream codes parameters, Your Username and Password will be listed. TAKE NOTE OF THIS!
>Remove current playlist: Withing Tivimate, Settings>Select playlist, Select first option, circle with a check> Select delete playlist.
>Add updated playlist: Select Add playlist, Select Xtream codes, Enter the NEW server address. It will be ( line.tx-4k.com ), Enter your username and password, Select Next. WAIT!> Select Done> WAIT!> Guide info will load over the next hour, you can also do a manual update.
Let me know if you have any issues or the guide does not update after 3 hours.

Just getting started?
Follow our getting started steps.

1.) Connect the device cables.
TV Box to the power using the included power cable

TV Box to your TV with the provided HDMI cable.

Take note of the HDMI input number, you will need this later.

The device will automatically power on.

2.) Power on the TV
You will need to set the TV source/input to the correct input you used for the device.

This was noted in step #1.

3.) Once powered on, you will be at the main menu. This is where all of your apps are located. You will see the clock in the upper right corner.

Next, let's get online. It's time to connect your TV Box to your Wifi.

1.) Navigate to setting.
The settings shortcut is the last icon on the last row. This is a gear icon located on the last row of apps.

2.) Navigate to select Network & Internet.
Be sure that is your TV Box WiFi is turned on. The switch to the left should be blue.
(blue is on) (gray is off)
3.) Once Wifi is turned on, you will see a list of the local wifi networks available to you.

Navigate and select your own wifi network to connect to.

4.) Using the on-screen keyboard, enter the information needed such as your wifi password.

The “check key” is the enter on the keyboard.

5.) Once you are connected, you will see the word “connected” under your wifi network.

Once connected and online, press the home button on the remote. This will bring you back to the main menu. 

Now, let's get your software setup.

1.) From the "HOME" menu, with the clock in the upper right, navigate to and launch Tivimate. It's on the 1st row of apps.

2.) You should be two options, "Add playlist" and "Settings"

A.) if you don't see the two options. Please contact us, we will walk you through the next steps.
B.) If you see the two options, great. Let's add your account information.

> Select "Add playlist"
> Select "Xtream codes"
> The next screen will ask for your     information.
    Server address, Username, Password

    This is your account details and was
    provided to you by email, please check.

> Enter your account details, when done
    select "Next"

> The next screen will say
    "Processing..."
    If you get an error at this step, contact us.
    When complete, select Next.
    This may take some time, depending on
    your internet speed.


> The next screen will say

    "Play list is processed..."
    Select Done.
    This will take some time, depending
    on your internet speed. 


> Once complete, you should be taken to
    the channel guide menu. If you see a
    channel guide saying "No Information"
    Your almost done.

> Last step is configuring settings.

Now that you have setup your playlist and your account information. You need to configure the software. This will allow the app to work better with your service.

> Within Tivimate, navigate to settings.
    Very left hand side, at the bottom.

> Select playlist
> Select the first option, should look like a 
    website address. It will have a cycle with
    a check mark inside.
> Select Xtream codes paramerters
> Select output format
    Be sure that this is set to HLS
    If not, change it to HLS
    Once changed, select apply settings

> Press the back button to go back to the
    previous menu.

> Select update interval, hours
    Change this to 2 hours
    Once this is set to 2, your done with
    settings. Your guide may still say "no information" on the channels. This is normal, your guide will load over the next 5 to 8 minutes.

PLEASE NOTE:
Weekly maintenance is needed
Please complete the following steps.
> Power cycle your internet modem/router
    unplug the power to your internet modem
    (minimum 3 minutes)
    The connection session needs to be
    completely disconnected.

> While waiting on the modem
    Go to each M1K3 TV box and complete
    the following...
    >Clear system cache
       Settings> System> Storage>
       Free up storage> Clear cache

    >Reboot TV Box
       Settings> System> Restart> Restart

> After 3 minutes, plug back in your
    modem/router.

*You may have to reconnect your TV Box back to your local Wifi

Troubleshooting Tivimate

Most issues can be fixed by completing the follow.

Step 1: Clear and stop Tivimate
Highlight Tivimate, long press the select button for 1 full second. You will get a popup.
Select "App settings"> Select "Force stop"> Choose OK
If Force stop is still there, go the steps again.
Once Force stop is gone, Select "Clear cache" (DO NOT CLEAR DATA)> Choose OK
Press the home button, DO NOT OPEN Tivimate. Keep this app CLOSED!

Step 2: Clear system cache
Select settings> System> Storage> Internal shared storage> Cached data> Choose OK
Once complete, it will take you back to Internal Shared storage. Press the home button
When you are at the main menu, with the clock in the upper right.
Unplug the TV Box. keep it unplug until we are ready to plug it back in, later.

Step 3: Power down
With your TV Box already unplugged, Go to your modem/router and unplug the power your internet device. BOTH devices need to be unplugged from the power.

Step 2: Wait...
With BOTH devices UNPLUGGED, wait one three full minutes before plugging it back in. We want the connection to disconnect completely.

Step 3: Power UP
After waiting three minutes, plug ONLY the modem/router back in.
DO NOT plug in your M1K3 TV box into just yet.

Wait for the internet to connect BEFORE powering the M1K3 TV box back on.

Most modems/routers take 2 to 3 minutes to establish a new internet connection with your provider. This "NEW CONNECTION" is what we want to happen.

Once you have verified you have internet, it's time to plug in the M1K3 TV box.
After plugging in the M1K3 TV box, the box will turn on automatically.
You may need to reconnect to your local wifi
If you are using a VPN, please connect  your VPN now.
Launch Tivimate, you should have streaming your service provider
If not, please contact us.

Buffering is one of the most common issues faced by TiviMate users. It can seriously affect any streaming experience. Buffering is when your streaming content stops playing and you get a spinning circle between 5 to 10 seconds. A lot of buffering occurs when Tivimate cannot download enough data to maintain a smooth playback, leading to pauses, interruptions, and delays. This issue can be caused by network problems, server overload, or device limitations.

Keep in mind, it's not about the download speed. It's more about the connection quality.
Are you meeting the minimum internet recommendations?
Is your ping under 30ms
Is your jitter under 3ms
Is your download at or above 100Mbps

Let's test your connection.
On the TV Box, go to your speed test app. It's located on the last row, it's called Internet Speed Test.
Launch the app, select start test.
When done, match your results to the above minimum. If it's not meeting the minimum, a modem reboot maybe needed. If your results are way off, contact us. Let us help.

Here are the other frequent causes of buffering:

1.) Slow or unstable internet connection.
2.) Overloaded or slow internet provider.
3.) High-bitrate or high-resolution streams.
4.) Device limitations (older or underpowered devices like Firesticks).
5.) ISP throttling or restrictions on IPTV streams.
6.) Problems with Wi-Fi signal strength or interference.

If your buffing persists, let us know.

TiviMate is one of the most popular TV players for Android devices and streaming boxes. Offering an easy way to manage subscriptions. It supports M3U playlists, Xtream Codes, and EPG (Electronic Program Guide) integration, making it a go-to choice. However, like any other app, TiviMate users can occasionally face problems that can affect the viewing experience. This will walk you through some common issues and provide solutions to ensure smooth streaming. Whether you are a seasoned user or a beginner, these tips will help you resolve any TiviMate-related problems.

TiviMate Not Loading Channels or Playlists:
Verify Subscription Status:
Ensure that your IPTV subscription is active. You can check this with your provider.

Check Your M3U URL:
Double-check the TiviMate settings are correct and up-to-date. If it’s misspelled or outdated, you’ll need to update it.

EPG Not Displaying or Updating Correctly
Update EPG Settings:
Go to your TiviMate app, settings> EPG> Select  “Update EPG” option.

401- Access denied, usually permanent, the log-in credentials may have expired or no longer valid.

403 - Access denied, usually temporary but could be permanent. Sometimes just changing channels or updating the playlist will correct this.

456 - Region blocked, will need a VPN set to a different country to access.

504 - Usually temporary, the server may be overloaded and the request timed out, try again later.

DataSourceException - Usually temporary, can try changing channels and go back, update playlist, or just wait a while. Try playing with an external player.

MediaCodecException - Usually temporary, try back later or try using an external player.

DecoderInitializationException, go to Settings/Playback, scroll down to Audio Decoder and Video Decoder, whatever you have it set as (Hardware/Software) change it, then reboot your device. 

Tivimate How-to Guide

TiViMate is the first app, on the first row. Highlight the app and press select on the remote.

The app will open to your TV channel guide. Press select on a channels program to start playing that content. To change to another channel, press up or down on the directional ring.

Other contact options are located on the far left hand side of Tivimate, hit the back button until you get to this menu. The Tivimate logo will be at the top left side.

You can choose your favorite channels from any playlist and it will be added to your favorites group under the playlist and also under All Playlists. This makes it very easy to find the channels you watch most.

There are two ways to add a channel to your favorites. When on the channel guide, long press the select button, a menu will pop up on the right, scroll down and click on Add to Favorites. Or, when watching a channel, long press the select button and a menu will pop up on the bottom, just scroll over to Add to Favorites and click on it. You can also add channels to your favorites from the search.

If adding or removing multiple channels to your favorites, long press on a channel, go to the menu and scroll down to Manage Favorites, you will be able to select multiple channels to add or remove. This only works for the group you are in and in the favorites under All Channels. If you want to edit other groups, you’ll have to do each one separately..

Go to Settings>Playlists, click on a playlist then scroll down to Manage Groups. Here you can decide what groups you want showing and what groups you want hidden. You will have to do it for each set of groups, TV, Movies, and Shows. For the live TV, this can also be done from the TV guide. Just select the playlist and long press the select button, when the menu on the right appears, scroll to the bottom to Manage Groups.

Another thing to consider while your here, you have the option of Show Newly Added Groups. What this does is display any new groups the provider may add at a later date, they are generally other countries so you’ll have to go back to the Settings and hide them if you don’t want them. But, you may be surprised, groups such as “Olympics”, when the Olympics are playing, may get added and you wouldn’t know if this option is turned off. If this is a kids streaming device, it would be best to have this off in case the provider adds something you don’t want your kids to access.

Note: If you are hiding groups to prevent access to those channels, go to your channel guide, long press the select button on any playlist, go to the menu and turn off Show Channels from Hidden Groups.

To sort your channels within a group. Do it as auto sort or you can sort manually.
To auto sort, go to Settings>Appearance>TV Guide and chose Channels Sorting. You will find some options on how to sort the channels, just chose the one you want.

To manually sort, when on the channel guide, long press select on any channel, a menu will pop up in the right, scroll down to Reorder Channels, then you can move the channels to any order you prefer.
Some users will edit the channel names to add a prefix number and sort by name so they will be in order and easy to find, this can be very tedious and time consuming but it works. 

Video on demand for movies and TV series is a great option and gives you so much more to watch. VOD is only available by your provider.

To access VOD, from your channel guide, scroll to the far left and you will see the Movies and Shows, select the one you want, then scroll back to the right and you will see the list of providers/groups for your VOD, select one of them and your choices will appear to the right.

Most providers will have thumbnails of the movies/TV shows, some don’t, if there are no thumbnails, this is a provider issue and not anything you can do. 

Some users like to use the pause/rewind/fast forward functions when watching TV. If does not work with live TV you will need to change to a catch-up channel if you wish to use this option.

To get to the pause/RW/FW functions, press the select button then press up on the directional ring. If the RW and FF buttons are lit up, they should work. To set how far forward or back is skipped when using the FF or RW, go to Settings/Playback and go to Skip Steps and set the durations you want to it skip to.

For live TV, it needs to record what is being played while it is paused; this is done through Time Shift which currently TiViMate does not have. You can pause and restart, but only for a brief amount of time, this is a false positive that pause is working. What it’s doing is using the buffer cache to play but as soon as the buffer size limit is reached, it will stop playing and jump to live. If it was truly pausing, then the FF and the RW buttons would work. 

You can set reminders for upcoming shows you want to watch.
Go to your channel guide, search for the program you want to be reminded of, long press the select button and a menu will appear in the middle with a few options, a menu will pop up on the right, select Remind. To set the options for Remind, go to Settings/Other, click on Reminders, you will have a few options on how you want your reminders to work. 

When watching a program, press the select button, a menu will appear at the bottom. Scroll over to CC and select it. Once you select CC, you will be given an option to select, if there are no options, CC is not available.

It is common though to have the CC option, but it doesn’t work make sure the Show Closed captions for all channels if available is turned on then go to the System settings for closed Captions and Display is turned on. If you can’t get to the settings there, go to your device settings, then Device Preferences/Accessibility/Captions.
If the closed captions don’t go away after turning them off, go to the CC settings, the System settings and turn off the Display.

Please Note:
Not all channels and or programs may have closed captions. 

You may experience a channel where the picture and the sound don’t match up. To correct this, press the select button, scroll down to the menu across the bottom, click on Audio Sync and change the offset up or down a little at a time, go back to what you were watching and see if it helped, keep doing this until the audio/video is synced together.

To sort your channels within a group. Do it as auto sort or you can sort manually.
To auto sort, go to Settings>Appearance>TV Guide and chose Channels Sorting. You will find some options on how to sort the channels, just chose the one you want.

To manually sort, when on the channel guide, long press select on any channel, a menu will pop up in the right, scroll down to Reorder Channels, then you can move the channels to any order you prefer.
Some users will edit the channel names to add a prefix number and sort by name so they will be in order and easy to find, this can be very tedious and time consuming but it works. 

Video on demand for movies and TV series is a great option and gives you so much more to watch. VOD is only available by your provider.

To access VOD, from your channel guide, scroll to the far left and you will see the Movies and Shows, select the one you want, then scroll back to the right and you will see the list of providers/groups for your VOD, select one of them and your choices will appear to the right.

Most providers will have thumbnails of the movies/TV shows, some don’t, if there are no thumbnails, this is a provider issue and not anything you can do. 

Some users like to use the pause/rewind/fast forward functions when watching TV. If does not work with live TV you will need to change to a catch-up channel if you wish to use this option.

To get to the pause/RW/FW functions, press the select button then press up on the directional ring. If the RW and FF buttons are lit up, they should work. To set how far forward or back is skipped when using the FF or RW, go to Settings/Playback and go to Skip Steps and set the durations you want to it skip to.

For live TV, it needs to record what is being played while it is paused; this is done through Time Shift which currently TiViMate does not have. You can pause and restart, but only for a brief amount of time, this is a false positive that pause is working. What it’s doing is using the buffer cache to play but as soon as the buffer size limit is reached, it will stop playing and jump to live. If it was truly pausing, then the FF and the RW buttons would work. 

Watchlist Pro Support

Step #1
Access the Play Store and download "Downloader"
If you don't have the Play Store, reach out to us. We can help.

Step #2
Go to device settings>Apps>security & restrictions>Unknown sources>Enable the downloader to install apps from unknown sources. (turn the switch on "blue")

Step #3
Open "Downloader" app

Step #4
You may get a message saying..
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. If not, contact us.

Step #5
Launch "Downloader" again. Type the download code "9040892" click go.
This will download the app.

Wait… the site will load and redirect you to the app download. The file will automatically download.
will get a pop-up, asking “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN”.

Step #1
Within Watchlist Pro. On the left side, Select "My Cloud"

Step #2
Select Accounts> Add cloud

Step #3
Select "Add from internet" go over to the left area and select "IMPORT CLOUD"


Step #4
This will load a browser type of screen.
Using the navigation button, go down. Select "CLICK AND LOAD RESOURCE"
If the screen changes and you get a pop-up, go down and select "Now"

Step #5
You should get a message saying "# of clouds successfully added" Select "OK"
Move back over to the left, select "Home"
Your done!

If you need help, get lost, or have not clue how to complete the steps above.
Contact us, we can help.

VPN Support

Download and/or sign up for Proton VPN
You will need the downloader app. This should be located on the last row of your main HOME screen. If you don’t already have this app, contact us.

Check your TV Box, you may already have the Proton VPN app. This should be on the last row of the main HOME screen. If you have it, skip to step 2. If you don't have it, start at step 1


Step 1
Launch the downloader app.
Type in the number “4173750”, Select Go. Wait… the site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN” GO TO STEP 2

If you get a message saying…
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. Launch the “Downloader” app again, Type in the number “4173750”, Select Go. Wait… the site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN” GO TO STEP 2

Step 2
Launch the app. You should see “ProtonVPN” at the top. You will have one button in the middle of the screen “Sign In” Wait… stay here.
It’s time to sign up for a free VPN account. At the bottom of the screen, you will have a message “Get your Proton VPN account at protonvpn.com/signup” visit that website and sign up for your free Proton VPN account.

Signing up
protonvpn.com/signup
When you are on the website. You will see a white box: Step1 “Select your pricing plan”. Within that box, at the bottom right, click the link “sign up for free”
A pop-up will ask “Try VPN Plus risk-free”, Click “Continue with VPN Free”
Enter your email address, set your password click on “Choose my own password” BE SURE TO USE A PASSWORD YOU CAN REMEMBER. Click on “Set new password”
You now have a VPN account. No need to download the app, you already downloaded it from the above steps.
Once you get this pop-up asking to download the app, your good. Go back to the TV Box. Select “Sign in” Follow the on-screen instructions.

Once complete and your device is connected. It will take you to the connection screen. Say “You are not connected” at the top of your screen.

Step 3
Navigate to the country list. Go to Europe, select “Netherlands”, select “Server list”, at the bottom of the screen. Select a server with the lowest server load. Select “Connect”. You should now see “Connected” at the top. 
** If you are having issues downloading to guide data or your TV is buffering. Change to a different server. If it's still not working as it should. Change the country to the U.S. and connect to a server with the lowest server load.
The following server have been know to be the betters ones.
U.S.:
all of them
Netherlands:
79, 1, 165, 72, 64, 49, 16, 14

SmartTube Support

NOTE: You will need the "Downloader" app. Let us know if you don't have this app.

Step 1
Launch the downloader app.
Type in the number or short code: “28544”. Select Go. Wait…

The site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app.
When done, select “OPEN”. You should see the app on the main menu.

NOTE: If you get a message saying…
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. Launch the “Downloader” app again. Go back to step one.

Still have Questions?

It’s not TiViMate that buffers; it’s the connection quality of your internet provider. This usually happens in the evenings during prime time or when something such as sporting events is being watched by a lot of people.

Your internet provider could also be having problems with too many users at the same time during peak hours and is throttling your connection. 

A VPN maybe needed to help with this issue. Contact us ASAP to get setup with a VPN option.

This is common, not all channels/content providers have Closed Caption even if there’s an option to choose it.

You can also try using an external player such as VLC Player. 

Some channels don’t have a channel guide and there’s nothing you can do. If the EPG source is not naming the channels exactly the same way the playlist is, TiViMate may not be able to recognize this and match them up.

Try clearing your EPG and updating it again. Also, if using a VPN. Try to disconnect it and update your EPG.

Go to Settings/Playlists, click on the playlist and scroll down to Xtream Codes Parameters, click on it and scroll to the bottom. It will show you the service expiration date. 

There are two things that can cause this, one, Go to Settings/Playback/Auto Frame Rate and change the setting. Second, go to Settings/Appearance/Player and turn off Show Black Screen When Changing Channels.

The provider has updated the service and may have removed some channels, added channels, or even added or removed entire groups. This is not because of something you did.

If you are still having issues?
Contact us or join our next help session!

Schedule Now

Below are how-to video's

How to:
Adding your playlist back to Tivimate

M1K3 TV

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M1K3 TV service and any apps are provided as a personal media player whose sole purpose is to provide cinematic information and legal content. This means that we are not responsible for uploading any content to the platform, nor for monitoring the availability of such content. Therefore, users are responsible for uploading their own content, if they wish. For this reason, M1K3 TV is exempt from any liability in the event that such content is of an illegal nature. Users must provide their own content. We do not endorse the streaming of copyright-protected material without permission of the copyright holder

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