Support & How-To Guides

We’re here to make your experience seamless—from quick questions about features to troubleshooting full system issues.


Access our comprehensive support resources, including:
✔ Step-by-step guides for easy setup and navigation
✔ How-to videos for common tasks and advanced features
✔ Use our support center. We have a dedicated support team ready.


Your streaming experience, simplified.

Report a DNS connection issue

Message:
This video has been restricted.

To help us resolve your connection as quickly as possible, please text us 24/7
(Please Do Not Call. We are on meetings with the server team and are unable to talk).

In your first text, please include:
>A photo of the error message on your screen.
>Your subscription tier
(Standard or Premium).
>A photo or text of your current Server Address.

Path: Settings > Playlists > [Your Playlist] > Xtream Codes Parameters > Server Address.

Our goal is to send a Mass Text Alert to all affected users within one hour. Please keep an eye out for a message from our alert number: (888) 453-5095. This text will contain the new, updated server address you will need to regain access.

Updating Your Server Address:

This is a simple 3-minute fix. You will only need to update the "Server Address" field within your settings.

Step #1:
Navigate to Parameters: In TiviMate, go to Settings > Playlists > [Your Playlist].

Step #2:
Open Server Info: Select Xtream Codes Parameters.

Step #3
Edit Address: Select Server Address and enter the new URL provided in our alert text.

Step #4
Save Changes: Press the back button, verify the address is typed correctly, and select Apply Changes.


Need more help?
We have a step-by-step video tutorial available on our support page to walk you through this process visually.

> Last step is configuring settings.

Click here for an instructional video.

Getting started guide

Step 1: Connect Your TV Box
> Plug the TV Box into a power outlet using the included power cable.
> Connect the TV Box to your TV with the provided HDMI cable.
> Note the HDMI input number—you’ll need this later.
> The device will automatically power on.

Step 2: Power On Your TV
>Switch your TV source/input to the HDMI port you noted in Step 1.

Step 3: Access the Main Menu
>Once powered on, you’ll be at the Proton VPN screen. Press the back or
   home button to exit. You may also see the main menu where all your apps
   are located.
> The clock will appear in the upper-right corner for easy reference.

Next: Connect to Wi-Fi
It’s time to get online! Navigate to the settings and connect your TV Box to your Wi-Fi network for instant streaming access.

Your entertainment is just a few clicks away.

Step 1: Open Device Settings
> Navigate to the Settings icon (gear symbol) located on the last row of apps.

Step 2: Select Network & Internet
> Ensure your TV Box Wi-Fi is turned ON.
Blue switch = ON
Gray switch = OFF

Step 3: Choose Your Network
> Once Wi-Fi is enabled, you’ll see a list of available networks.
>Select your home Wi-Fi network.

Step 4: Enter Your Password
>Use the on-screen keyboard to enter your Wi-Fi password.
> Press the check key (Enter) to confirm.

Step 5: Confirm Connection
>When connected, you’ll see “Connected” under your network name.
>Press the Home button on your remote to return to the main menu.

You’re now online and ready to set up your software!

Step 1: Launch Tivimate
> From the Home menu (clock in the upper-right corner), navigate to and open Tivimate, located on the first row of apps.

Step 2: Verify Options
>You should see two options: Add Playlist / Settings
> If you don’t see these options: Contact our support team—we’ll guide you
    through the next steps.

Step 3: Add Your Account Information
>Select Add Playlist
>Choose Xtream Codes
>Enter the following details provided in your email:
   Server Address, Username, Password
> When finished, select Next.

Step 4: Processing Your Playlist
>The screen will display “Processing…”.
> If you encounter an error, double check that you are connected to Wi-Fi and
    you have internet.
> Once complete, select Next.
(Processing time may vary based on your internet speed.)

Step 5: Finalize Setup
> You’ll see “Playlist is processed…”. Select Done.
> You’ll be taken to the channel guide menu. If you see “No Information”,
     you’re > almost done—just configure your settings.

Next: Configure Your Settings for the Best Experience.

Now that your playlist and account information are set up, it’s time to configure Tivimate for the best experience with your service.

Step 1: Access Settings
> In Tivimate, navigate to Settings (bottom left corner).

Step 2: Adjust Playlist Settings
> Select Playlist.
> Choose the first option
    (it will have a circle with checkmark icon)
> Select Xtream Codes Parameters.
    - Go to Output Format and ensure it is set to HLS,
        If not, change it to HLS and select Apply Settings.

Step 3: Update Interval
> Press Back to return to the previous menu.
> Select update Interval (Hours) and set it to 2 hours.
> Turn on update on app start.
> Your guide may initially display “No Information.” This is normal—data will load within 5–8 minutes.

Step 4: Adjust EPG Settings
> Navigate to Settings> EPG> Past days to keep EPG, Update this to 1

Just like preventative maintenance keeps your car running smoothly, performing routine maintenance on your streaming system ensures optimal performance and reliability. The more you use your TV Box, the more storage and system resources it requires—so regular upkeep is essential.

Step 1: Power Cycle Your Internet Modem
> Unplug your modem and keep it disconnected for at least 3 minutes.
    This fully resets your internet session for a cleaner, stronger connection.

Step 2: Maintain Each TV Box
While waiting for the modem:
> Clear EPG Cache: Settings> EPG, Clear EPG
> Clear System Cache (Do NOT Clear Data): Settings > System > Storage > Free Up Storage > Clear Cache > Select “OK”
> Reboot TV Box: Settings > System > Restart > Select “Restart”

Step 3: Reconnect Your Modem
> After 3 minutes, plug your modem back in and allow it to reconnect.
    You may need to reconnect your TV Box to Wi-Fi.

Step 4: Test Your Internet Quality
> Streaming performance depends on your internet connection quality.
    Run a speed test and check:
          Ping: 20 ms or lower
          Jitter: 2 ms or lower
          Download Speed: 70 Mbps or higher

NOTE:
High ping or jitter can cause buffering. If these values are elevated, power cycle your modem more frequently—some users have to do this daily for best results.

Consistent maintenance = smooth, buffer-free entertainment.

How-to video's

Make changes or updates to your playlist.

Adding your playlist back to Tivimate

Troubleshooting Tivimate

Most issues can be fixed by completing the follow.

Step 1: Clear and stop Tivimate
Highlight Tivimate, long press the select button for 1 full second. You will get a popup.
Select "App settings"> Select "Force stop"> Choose OK
If Force stop is still there, go the steps again.
Once Force stop is gone, Select "Clear cache" (DO NOT CLEAR DATA)> Choose OK
Press the home button, DO NOT OPEN Tivimate. Keep this app CLOSED!

Step 2: Clear system cache
Select settings> System> Storage> Internal shared storage> Cached data> Choose OK
Once complete, it will take you back to Internal Shared storage. Press the home button
When you are at the main menu, with the clock in the upper right.
Unplug the TV Box. keep it unplug until we are ready to plug it back in, later.

Step 3: Power down
With your TV Box already unplugged, Go to your modem/router and unplug the power your internet device. BOTH devices need to be unplugged from the power.

Step 2: Wait...
With BOTH devices UNPLUGGED, wait one three full minutes before plugging it back in. We want the connection to disconnect completely.

Step 3: Power UP
After waiting three minutes, plug ONLY the modem/router back in.
DO NOT plug in your M1K3 TV box into just yet.

Wait for the internet to connect BEFORE powering the M1K3 TV box back on.

Most modems/routers take 2 to 3 minutes to establish a new internet connection with your provider. This "NEW CONNECTION" is what we want to happen.

Once you have verified you have internet, it's time to plug in the M1K3 TV box.
After plugging in the M1K3 TV box, the box will turn on automatically.
You may need to reconnect to your local wifi
If you are using a VPN, please connect  your VPN now.
Launch Tivimate, you should have streaming your service provider
If not, please contact us.

Buffering is one of the most common issues faced by TiviMate users. It can seriously affect any streaming experience. Buffering is when your streaming content stops playing and you get a spinning circle between 5 to 10 seconds. A lot of buffering occurs when Tivimate cannot download enough data to maintain a smooth playback, leading to pauses, interruptions, and delays. This issue can be caused by network problems, server overload, or device limitations.

Keep in mind, it's not about the download speed. It's more about the connection quality.
Are you meeting the minimum internet recommendations?
Is your ping under 30ms
Is your jitter under 3ms
Is your download at or above 100Mbps

Let's test your connection.
On the TV Box, go to your speed test app. It's located on the last row, it's called Internet Speed Test.
Launch the app, select start test.
When done, match your results to the above minimum. If it's not meeting the minimum, a modem reboot maybe needed. If your results are way off, contact us. Let us help.

Here are the other frequent causes of buffering:

1.) Slow or unstable internet connection.
2.) Overloaded or slow internet provider.
3.) High-bitrate or high-resolution streams.
4.) Device limitations (older or underpowered devices like Firesticks).
5.) ISP throttling or restrictions on IPTV streams.
6.) Problems with Wi-Fi signal strength or interference.

If your buffing persists, let us know.

TiviMate is one of the most popular TV players for Android devices and streaming boxes. Offering an easy way to manage subscriptions. It supports M3U playlists, Xtream Codes, and EPG (Electronic Program Guide) integration, making it a go-to choice. However, like any other app, TiviMate users can occasionally face problems that can affect the viewing experience. This will walk you through some common issues and provide solutions to ensure smooth streaming. Whether you are a seasoned user or a beginner, these tips will help you resolve any TiviMate-related problems.

TiviMate Not Loading Channels or Playlists:
Verify Subscription Status:
Ensure that your IPTV subscription is active. You can check this with your provider.

Check Your M3U URL:
Double-check the TiviMate settings are correct and up-to-date. If it’s misspelled or outdated, you’ll need to update it.

EPG Not Displaying or Updating Correctly
Update EPG Settings:
Go to your TiviMate app, settings> EPG> Select  “Update EPG” option.

401- Access denied, usually permanent, the log-in credentials may have expired or no longer valid.

403 - Access denied, usually temporary but could be permanent. Sometimes just changing channels or updating the playlist will correct this.

456 - Region blocked, will need a VPN set to a different country to access.

504 - Usually temporary, the server may be overloaded and the request timed out, try again later.

DataSourceException - Usually temporary, can try changing channels and go back, update playlist, or just wait a while. Try playing with an external player.

MediaCodecException - Usually temporary, try back later or try using an external player.

DecoderInitializationException, go to Settings/Playback, scroll down to Audio Decoder and Video Decoder, whatever you have it set as (Hardware/Software) change it, then reboot your device. 

Tivimate How-to Guide

TiViMate is the first app, on the first row. Highlight the app and press select on the remote.

The app will open to your TV channel guide. Press select on a channels program to start playing that content. To change to another channel, press up or down on the directional ring.

Other contact options are located on the far left hand side of Tivimate, hit the back button until you get to this menu. The Tivimate logo will be at the top left side.

You can choose your favorite channels from any playlist and it will be added to your favorites group under the playlist and also under All Playlists. This makes it very easy to find the channels you watch most.

There are two ways to add a channel to your favorites. When on the channel guide, long press the select button, a menu will pop up on the right, scroll down and click on Add to Favorites. Or, when watching a channel, long press the select button and a menu will pop up on the bottom, just scroll over to Add to Favorites and click on it. You can also add channels to your favorites from the search.

If adding or removing multiple channels to your favorites, long press on a channel, go to the menu and scroll down to Manage Favorites, you will be able to select multiple channels to add or remove. This only works for the group you are in and in the favorites under All Channels. If you want to edit other groups, you’ll have to do each one separately..

Go to Settings>Playlists, click on a playlist then scroll down to Manage Groups. Here you can decide what groups you want showing and what groups you want hidden. You will have to do it for each set of groups, TV, Movies, and Shows. For the live TV, this can also be done from the TV guide. Just select the playlist and long press the select button, when the menu on the right appears, scroll to the bottom to Manage Groups.

Another thing to consider while your here, you have the option of Show Newly Added Groups. What this does is display any new groups the provider may add at a later date, they are generally other countries so you’ll have to go back to the Settings and hide them if you don’t want them. But, you may be surprised, groups such as “Olympics”, when the Olympics are playing, may get added and you wouldn’t know if this option is turned off. If this is a kids streaming device, it would be best to have this off in case the provider adds something you don’t want your kids to access.

Note: If you are hiding groups to prevent access to those channels, go to your channel guide, long press the select button on any playlist, go to the menu and turn off Show Channels from Hidden Groups.

To sort your channels within a group. Do it as auto sort or you can sort manually.
To auto sort, go to Settings>Appearance>TV Guide and chose Channels Sorting. You will find some options on how to sort the channels, just chose the one you want.

To manually sort, when on the channel guide, long press select on any channel, a menu will pop up in the right, scroll down to Reorder Channels, then you can move the channels to any order you prefer.
Some users will edit the channel names to add a prefix number and sort by name so they will be in order and easy to find, this can be very tedious and time consuming but it works. 

Video on demand for movies and TV series is a great option and gives you so much more to watch. VOD is only available by your provider.

To access VOD, from your channel guide, scroll to the far left and you will see the Movies and Shows, select the one you want, then scroll back to the right and you will see the list of providers/groups for your VOD, select one of them and your choices will appear to the right.

Most providers will have thumbnails of the movies/TV shows, some don’t, if there are no thumbnails, this is a provider issue and not anything you can do. 

Some users like to use the pause/rewind/fast forward functions when watching TV. If does not work with live TV you will need to change to a catch-up channel if you wish to use this option.

To get to the pause/RW/FW functions, press the select button then press up on the directional ring. If the RW and FF buttons are lit up, they should work. To set how far forward or back is skipped when using the FF or RW, go to Settings/Playback and go to Skip Steps and set the durations you want to it skip to.

For live TV, it needs to record what is being played while it is paused; this is done through Time Shift which currently TiViMate does not have. You can pause and restart, but only for a brief amount of time, this is a false positive that pause is working. What it’s doing is using the buffer cache to play but as soon as the buffer size limit is reached, it will stop playing and jump to live. If it was truly pausing, then the FF and the RW buttons would work. 

You can set reminders for upcoming shows you want to watch.
Go to your channel guide, search for the program you want to be reminded of, long press the select button and a menu will appear in the middle with a few options, a menu will pop up on the right, select Remind. To set the options for Remind, go to Settings/Other, click on Reminders, you will have a few options on how you want your reminders to work. 

When watching a program, press the select button, a menu will appear at the bottom. Scroll over to CC and select it. Once you select CC, you will be given an option to select, if there are no options, CC is not available.

It is common though to have the CC option, but it doesn’t work make sure the Show Closed captions for all channels if available is turned on then go to the System settings for closed Captions and Display is turned on. If you can’t get to the settings there, go to your device settings, then Device Preferences/Accessibility/Captions.
If the closed captions don’t go away after turning them off, go to the CC settings, the System settings and turn off the Display.

Please Note:
Not all channels and or programs may have closed captions. 

You may experience a channel where the picture and the sound don’t match up. To correct this, press the select button, scroll down to the menu across the bottom, click on Audio Sync and change the offset up or down a little at a time, go back to what you were watching and see if it helped, keep doing this until the audio/video is synced together.

To sort your channels within a group. Do it as auto sort or you can sort manually.
To auto sort, go to Settings>Appearance>TV Guide and chose Channels Sorting. You will find some options on how to sort the channels, just chose the one you want.

To manually sort, when on the channel guide, long press select on any channel, a menu will pop up in the right, scroll down to Reorder Channels, then you can move the channels to any order you prefer.
Some users will edit the channel names to add a prefix number and sort by name so they will be in order and easy to find, this can be very tedious and time consuming but it works. 

Video on demand for movies and TV series is a great option and gives you so much more to watch. VOD is only available by your provider.

To access VOD, from your channel guide, scroll to the far left and you will see the Movies and Shows, select the one you want, then scroll back to the right and you will see the list of providers/groups for your VOD, select one of them and your choices will appear to the right.

Most providers will have thumbnails of the movies/TV shows, some don’t, if there are no thumbnails, this is a provider issue and not anything you can do. 

Some users like to use the pause/rewind/fast forward functions when watching TV. If does not work with live TV you will need to change to a catch-up channel if you wish to use this option.

To get to the pause/RW/FW functions, press the select button then press up on the directional ring. If the RW and FF buttons are lit up, they should work. To set how far forward or back is skipped when using the FF or RW, go to Settings/Playback and go to Skip Steps and set the durations you want to it skip to.

For live TV, it needs to record what is being played while it is paused; this is done through Time Shift which currently TiViMate does not have. You can pause and restart, but only for a brief amount of time, this is a false positive that pause is working. What it’s doing is using the buffer cache to play but as soon as the buffer size limit is reached, it will stop playing and jump to live. If it was truly pausing, then the FF and the RW buttons would work. 

Watchlist Pro Support

Step #1
Access the Play Store and download "Downloader"
If you don't have the Play Store, reach out to us. We can help.

Step #2
Go to device settings>Apps>security & restrictions>Unknown sources>Enable the downloader to install apps from unknown sources. (turn the switch on "blue")

Step #3
Open "Downloader" app

Step #4
You may get a message saying..
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. If not, contact us.

Step #5
Launch "Downloader" again. Type the download code "9040892" click go.
This will download the app.

Wait… the site will load and redirect you to the app download. The file will automatically download.
will get a pop-up, asking “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN”.

Step #1
Within Watchlist Pro. On the left side, Select "My Cloud"

Step #2
Select Accounts> Add cloud

Step #3
Select "Add from internet" go over to the left area and select "IMPORT CLOUD"


Step #4
This will load a browser type of screen.
Using the navigation button, go down. Select "CLICK AND LOAD RESOURCE"
If the screen changes and you get a pop-up, go down and select "Now"

Step #5
You should get a message saying "# of clouds successfully added" Select "OK"
Move back over to the left, select "Home"
Your done!

If you need help, get lost, or have not clue how to complete the steps above.
Contact us, we can help.

VPN Support

Download and/or sign up for Proton VPN
You will need the downloader app. This should be located on the last row of your main HOME screen. If you don’t already have this app, contact us.

Check your TV Box, you may already have the Proton VPN app. This should be on the last row of the main HOME screen. If you have it, skip to step 2. If you don't have it, start at step 1


Step 1
Launch the downloader app.
Type in the number “4173750”, Select Go. Wait… the site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN” GO TO STEP 2

If you get a message saying…
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. Launch the “Downloader” app again, Type in the number “4173750”, Select Go. Wait… the site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app. When done, select “OPEN” GO TO STEP 2

Step 2
Launch the app. You should see “ProtonVPN” at the top. You will have one button in the middle of the screen “Sign In” Wait… stay here.
It’s time to sign up for a free VPN account. At the bottom of the screen, you will have a message “Get your Proton VPN account at protonvpn.com/signup” visit that website and sign up for your free Proton VPN account.

Signing up
protonvpn.com/signup
When you are on the website. You will see a white box: Step1 “Select your pricing plan”. Within that box, at the bottom right, click the link “sign up for free”
A pop-up will ask “Try VPN Plus risk-free”, Click “Continue with VPN Free”
Enter your email address, set your password click on “Choose my own password” BE SURE TO USE A PASSWORD YOU CAN REMEMBER. Click on “Set new password”
You now have a VPN account. No need to download the app, you already downloaded it from the above steps.
Once you get this pop-up asking to download the app, your good. Go back to the TV Box. Select “Sign in” Follow the on-screen instructions.

Once complete and your device is connected. It will take you to the connection screen. Say “You are not connected” at the top of your screen.

Step 3
Navigate to the country list. Go to Europe, select “Netherlands”, select “Server list”, at the bottom of the screen. Select a server with the lowest server load. Select “Connect”. You should now see “Connected” at the top. 
** If you are having issues downloading to guide data or your TV is buffering. Change to a different server. If it's still not working as it should. Change the country to the U.S. and connect to a server with the lowest server load.
The following server have been know to be the betters ones.
U.S.:
all of them
Netherlands:
79, 1, 165, 72, 64, 49, 16, 14

SmartTube Support

NOTE: You will need the "Downloader" app. Let us know if you don't have this app.

Step 1
Launch the downloader app.
Type in the number or short code: “28544”. Select Go. Wait…

The site will load and redirect you to the app download. The file will automatically download. You will get a pop-up. It will ask “Do you want to install this app?”, Select “Install” The next screen will install the app.
When done, select “OPEN”. You should see the app on the main menu.

NOTE: If you get a message saying…
Storage permission required to store a file, do the following.
Press the “Home” button, highlight the “downloader” app, hold down the select button. You will get a pop-up. Select “App settings”, Select “Permissions”, Select “Files”, Select “Allow”. After placing the dot on “Allow” press the back button. Check that under files, now says allow. If so, press the home button. Launch the “Downloader” app again. Go back to step one.

Still have Questions?

It’s not TiViMate that buffers; it’s the connection quality of your internet provider. This usually happens in the evenings during prime time or when something such as sporting events is being watched by a lot of people.

Your internet provider could also be having problems with too many users at the same time during peak hours and is throttling your connection. 

A VPN maybe needed to help with this issue. Contact us ASAP to get setup with a VPN option.

This is common, not all channels/content providers have Closed Caption even if there’s an option to choose it.

You can also try using an external player such as VLC Player. 

Some channels don’t have a channel guide and there’s nothing you can do. If the EPG source is not naming the channels exactly the same way the playlist is, TiViMate may not be able to recognize this and match them up.

Try clearing your EPG and updating it again. Also, if using a VPN. Try to disconnect it and update your EPG.

Go to Settings/Playlists, click on the playlist and scroll down to Xtream Codes Parameters, click on it and scroll to the bottom. It will show you the service expiration date. 

There are two things that can cause this, one, Go to Settings/Playback/Auto Frame Rate and change the setting. Second, go to Settings/Appearance/Player and turn off Show Black Screen When Changing Channels.

The provider has updated the service and may have removed some channels, added channels, or even added or removed entire groups. This is not because of something you did.

If you are still having issues?
Submit a ticket.

Submit a ticket

M1K3TV

E-mail us Terms of use 

Legal Disclaimer
M1K3TV provides a proprietary media management interface and technical support services.
M1K3TV is a technology provider, not a content provider.
M1K3TV does not host, store, index, curate, or distribute media files, video streams, or downloadable content of any kind.
Our software and hardware (e.g., "TV Box") function solely as a conduit for users to organize and view their own legally acquired digital assets.

© Copyright 2026
M1K3TV
All Rights Reserved